| Terms
 

Terms

Return and Refund Policy

Delivery:

 

kachhua.com will make a maximum of three attempts to deliver your order, if kachhua is making delivery. In case the customer is not reachable or does not accept delivery of products in these attempts kachhua.com reserves the right to cancel the order(s) at its discretion.

 
Return policy:

 

kachhua.com's 15Day Returns Policy, if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.
Though we strive to give you a great customer experience each time you shop with us, if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state, you can return your Order for a full refund of paid price. 
Returns are subject to the Seller's return policy, you can find it on sellers product page.
Possible resolution could be Replacement, Exchange or Refund as per inspection of product.
Please ensure that the product is in unused and original condition. Include everything from the package
you've received including price tags, labels, original packing, freebies and accessories.

We mean what we say! All you need to do is give us a call on 966 252 3399 (24X7) or drop an email at help@kachhua.com within a period of 15days, from the date of order. 
However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition.
  1. Please note that "kachhua.com's 15Day Returns Policy" does not apply to service based products.cource coupans.
  2. Refund/ replacement for goods/ merchandise is subject to inspection and checking by kachhua team.
  3. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  4. Some special rules for promotional offers may override "kachhua.com's 15Day Returns Policy."
  5. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  1. Are there certain categories of products which are non-returnable?
  2. Can I return a part of my order?
    1. Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. 
      However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
  3. How long will the return process take?
    1. Once your return request has been placed with Customer Service,and as we recieve the product, it will take 5-7 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 5 days. Typically the refunds are initiated within 5 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

     

    Refund Policy

     

  4. How will I receive my Refund?
    1. If the payment was made by Credit Card or Net-Banking, we can either issue kachhua Credits or reverse credit to the Credit Card or credit your Net-Banking account. kachhua Credits can be utilized on a future purchase on the website.
    2. If the payment made was by Cash on Delivery, we can either issue kachhua Credits or Bank Transfer. kachhua Credits can be utilized on a future purchase on the website.
    3. If kachhua Credits were used to make a purchase, refund will only be issued as kachhua Credits. This can be utilized on a future purchase on the website.
  5. How long will the refund process take?
    1. Typically the refunds are initiated within 5 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
      Refund Method Refund Receipt Time (After Initiation)
      kachhua Credits 3 business days
      Bank Transfer/NEFT 5-7 business days
      Debit Card 5-7 business days
      Credit Card 5-7 business days

      For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.
  6. How do I return a product?
    You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:
    1) Place your item in its original packaging – not the kachhua .com box
    2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
    3) Keep the product and the package ready in case of a kachhua Pick up
    4) If you are sending it on your own make sure you seal it properly 

    You can choose to:
    1. (a) Schedule a pickup using our logistics partner, at our cost, by calling us , or
    2. Send it at your convenience to our seller address.we will provide you when return request is iniated
      Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
      If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.
    3. It may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above in 2.(b)
  7. Where do I return my product?
    1. Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own you will get seller address when return request is iniated.
  8. I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?
    1. Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
  9. I was charged a convenience charge for my COD order. If I return my order will I get back my convenience charge along with the refund?
    1. Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
  10. I was supposed to receive my refund by now but I haven't. What do I do?
    1. We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
      If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.
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